Are the tyres you sell new?
Yes. We only sell new tyres. All our tyres are brand new products supplied from major manufacturers.
Why are your tyre prices so competitive?
We are an independent online tyre company with tiny overheads with none of the huge overheads that burden major tyre retailers. Make sure you benefit from our great prices now!
Where can I have my tyres fitted and how much should I expect to pay?
You can get your tyres fitted at tyre shops and mechanical workshops which have got tyre changing equipment. Expect to pay $16.00 to $20.00 for fitting and balancing of normal tyres and $18.00 to $25.00 for large 4wd and very low profile tyres. Beware that some major tyre retailers seem to have decided to discourage consumers from sourcing their own tyres by quoting very high prices. There are plenty of other tyre shops that will give you a fair deal.
Where do you deliver to?
We deliver almost anywhere in mainland New Zealand and Waiheke Island. Special arrangements can be made for other Islands. We do not deliver to “Rural delivery” addresses. Deliveries to some remote, very small rural towns may incur an additional charge.
How do you deliver?
Delivery is usually same day or overnight but may take 2 to 3 days dependant on stock origin location. We use Mainfreight, Courier Post and Fastway couriers for all shipping. Our performance target is same day dispatch provided your confirmed order and payment are received by 2.00 pm. Customer collections are not possible. As our dispatch centres are only open Mondays thru Fridays, weekend and public holiday dispatches and deliveries are not possible.
How can I pay for my tyres?
We accept direct credits to our bank account and Visa and MasterCard through Paymate and American Express credit card payments through PayPal. Do I have the same rights using an online shop as I do in a normal shop?
Quite simply, yes you do. Your rights as an online customer are the same as if were using a ”real” store.
How secure is paying over the internet?
All credit card payments are encrypted in the software when ordering. This is carried out by Paymate and PayPal on secure servers, which are protected by unbreakable encryption codes. Personal credit information is not held in clear text on ours or any other web site.
How often should I change my tyres?
The minimum legal tread depth limit is 1.5mm for car and van tyres. However, many agencies change their tyres at 3mm. We would recommend replacing your tyres at or before 2mm. (note: Tyre performance in wet weather deteriorates when tread depth is below 4 mm).
Will you sell my personal details to internet mailing list operators?
Never! We use your personal information for the purpose of supplying your order and nothing else!
What does 6 ply or 6 pr mean?
These are tyres used on light commercial vehicles and are constructed using extra reinforcing called “ply. Most car tyres are 4 ply.
What does 8 ply or 8 pr mean?
These are tyres used on light commercial vehicles and are constructed using extra steel reinforcing called “ply. Most car tyres are 4 ply.
Should I mix tyres?
Four brand new high quality tyres will always be the best way to go, but you can mix and match tyres on an axle provided both tyres have matching specifications in terms of wof regulations. For example, both tyres on the same axle must have the same style/type of pattern. e.g. 2 directionals or 2 non directional. You cannot have a directional tyre on one side and a non directional tyre on the other.
Also, the load ratings must be within 2 numbers of the tyre on the other side of any given axle. E.g. if the existing tyre has a load rating of 82, you can fit a tyre of any load rating ranging from 80 to 84 to the other side of the axle. Wof regulations permit you to have, for example, 2 directionals at the front and 2 non directional at the rear.
As an MTA member, we are committed to a policy of striving for 100% customer satisfaction. All of the tyres we sell are covered by a full tyre manufacturing company’s guarantee and in the unlikely event of a defect being discovered, please notify us within 7 days. In these instances, you freight the tyre back to us and we reimburse you for the freighting cost when the tyre arrives and the claim has been accepted. Your new tyre will be sent out immediately.
We do not issue credits for situations where the customer has changed their mind or made a mistake in ordering. Nor will we give credits for tyres that have been damaged during fitting. The good news is that our tyres are EXTREMELY tough and that is almost impossible to damage them during the normal delivery process. Also, we hardly ever come across manufacturing defects; it almost never happens. Our tyres are that good!
Are the tyres you sell new?